PRIVACY POLICY

TwainGPT, LLC (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the Company’s website located at twaingpt.com and its associated subdomains. “Service” refers to the Company’s services accessed via the Site. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you acknowledge the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

I. INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and the number of clicks. Personal Information includes information provided in connection with your use of the Service, such as your name, email address, account information, and other information that may be used to identify you.

1. Information collected via Technology

To access the Site, you do not need to submit any Personal Information. To use the Service thereafter, you may need to submit certain Personal Information in connection with your account and use of the Service. However, in an effort to operate, maintain, and improve the quality and security of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, pages viewed, and other information relating to your use of the Service. We track this information using cookies, pixels, and similar technologies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer or device. Sending a cookie to a user’s browser enables us to collect information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer or device after you close your session and until you delete them, while session cookies expire when you close your browser.

2. Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a user of the Service you will need to create an account. You may create an account by registering with the Service and providing certain account information, including your email address, name, and login credentials. If you register or log in through a third-party authentication provider, we may receive certain information made available by that provider, such as your name, email address, and profile image. By registering, you authorize us to collect, store, and use your information in accordance with this Privacy Policy.

3. Children’s Privacy

The Site and the Service are not directed to individuals under the age of 18. We do not knowingly collect or solicit Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from an individual under the age of 18, we will delete such information as soon as possible. If you believe that we may have collected Personal Information from an individual under the age of 18, please contact us at contact@twaingpt.com.

II. HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with third-party service providers who are performing services for the Company, such as payment processing, hosting, infrastructure, analytics, customer support, email delivery, advertising measurement, and related operational services. Those service providers use your Personal Information only as necessary to perform services on our behalf and in accordance with applicable law.

In general, the Personal Information we collect is used to help us operate, maintain, and improve the Service; provide account access and customer support; process transactions; communicate with users; send administrative messages, service-related notices, and marketing communications; measure and improve the effectiveness of advertising and marketing campaigns; and monitor, prevent, and address fraud, abuse, security, and technical issues.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Use, including investigation of potential violations; to address fraud, security, or technical concerns; or to protect against harm to the rights, property, or safety of our users, the Company, or the public as required or permitted by law.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends, analyze use patterns, and measure engagement with the Service and our marketing efforts. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion, subject to applicable law.

In the event we undergo a business transaction such as a merger, acquisition by another company, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your information as set forth in this Privacy Policy.

III. HOW WE PROTECT INFORMATION

We implement reasonable administrative, technical, and organizational security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. Your account is protected by your account credentials, and we urge you to take steps to keep your personal information safe by protecting your login credentials and any third-party authentication credentials used to access your account. Although we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to opt out of receiving marketing communications from us. When we send promotional communications, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us by emailing us at contact@twaingpt.com.

Please note that, notwithstanding your marketing preferences, we may continue to send administrative and service-related communications, including notices related to your account, transactions, security, support, or updates to our Terms of Use or Privacy Policy.

Depending on your location and subject to applicable law, you may have additional rights regarding your Personal Information, including the right to access, delete, correct, or update your Personal Information, and to exercise other rights provided under applicable privacy laws.

For additional information regarding your privacy rights, please see Section XIII (Additional Privacy Rights).

V. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VI. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy at any time. We will notify you of significant changes to this Privacy Policy by sending a notice to the email address associated with your account or by posting notice of the changes on our Site. Significant changes will take effect in accordance with applicable law following such notification. Non-material changes or clarifications will take effect immediately upon posting. You are encouraged to review this Privacy Policy periodically for updates.

VII. USER CONTENT AND DOCUMENTS

Our Service allows users to submit text and other content for processing. We collect and process user-submitted content and generated output to provide, operate, and maintain the Service. User content may be stored within a user’s account history so that users can access, review, manage, and delete their content.

VIII. DATA RETENTION

We retain Personal Information and user content for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

We may also retain certain information as necessary to comply with legal, accounting, regulatory, fraud prevention, dispute resolution, and enforcement obligations.

When we no longer need Personal Information for the purposes described in this Privacy Policy, we will delete or anonymize such information, unless retention is required or permitted by applicable law.

IX. ADVERTISING AND TRACKING

We may use cookies, pixels, and similar technologies, including technologies provided by third-party service providers, to help operate the Service, understand how users interact with the Site and the Service, measure the effectiveness of advertising and marketing campaigns, and improve our marketing efforts.

These technologies may collect information such as IP address, browser type, device information, pages viewed, referring or exit pages, and other information about users’ interactions with the Site or the Service.

Users can control certain cookies and similar technologies through their browser settings, subject to applicable law.

X. MARKETING COMMUNICATIONS

We may use Personal Information to send users promotional emails, product updates, announcements, newsletters, and other marketing communications related to the Service.

Users may opt out of marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us at contact@twaingpt.com.

Notwithstanding the foregoing, we may continue to send administrative, transactional, security-related, and service-related communications where necessary for the operation of the Service, account administration, customer support, or compliance purposes.

XI. INTERNATIONAL DATA TRANSFERS

Our Service is operated in the United States. If you access the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our third-party service providers operate.

Where required by applicable law, we take appropriate measures designed to protect Personal Information in connection with such transfers.

XII. LEGAL BASIS FOR PROCESSING

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar data protection laws, we process Personal Information only where we have a valid legal basis to do so under applicable law.

TwainGPT, LLC is the data controller responsible for the processing of Personal Information described in this Privacy Policy. We are located at 390 NE 191st St, STE 30956, Miami, FL 33179, United States.

Depending on the circumstances, we may process Personal Information where necessary to perform a contract with you, including to provide access to the Service, maintain your account, process transactions, respond to your requests, and deliver the functionality you request.

We may also process Personal Information where necessary for our legitimate interests, including to operate, secure, improve, support, and maintain the reliability of the Site and the Service, prevent fraud, and measure the effectiveness of our marketing, provided that such interests are not overridden by your interests or fundamental rights and freedoms.

In certain circumstances, we may process Personal Information to comply with legal obligations, including where processing is necessary to comply with applicable laws, regulations, lawful requests, court orders, or other legal processes.

We may also process Personal Information based on your consent where required by law or where we otherwise choose to rely on consent for a specific processing activity. Where we rely on consent, you may withdraw your consent at any time in accordance with applicable law. Where we rely on legitimate interests for direct marketing, you may have the right to object to such processing at any time in accordance with applicable law.

XIII. ADDITIONAL PRIVACY RIGHTS

Depending on your location, you may have certain rights under applicable privacy laws, including the General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and similar laws.

These rights may include, where applicable, the right to know what categories of Personal Information we collect, the purposes for which we use it, and whether we disclose it to third parties; the right to access, correct, or delete Personal Information; the right to request restriction of processing or to object to certain processing; the right to obtain a copy of your Personal Information; the right to withdraw consent where processing is based on consent; and the right not to be discriminated against for exercising applicable privacy rights.

We will respond to verified requests in accordance with applicable law.

To exercise any applicable privacy rights, please contact us using the contact information provided below.

Where applicable, users in the European Economic Area, the United Kingdom, or Switzerland may also have the right to lodge a complaint with their local data protection authority.

XIV. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to contact@twaingpt.com